Return Policy
We always try our best to offer the best quality. But we understand occasionally, you may need to exchange or return some dresses. Please check the products clearly after you receive your parcel. If any problem, please contact us within 14 days after receipt, the case beyond the report period can not be resolved anymore. Our company offers the most reasonable return & refund policy, just hope to give a pleasant shopping experience for you~
The following are some instructions:
(If you are an exception in these case, feel free to email us to get further instructions.)
❤ REFUND:
1. Cancel the order, if the order was not shipped out, we will refund and cancel for you. But if the order was shipped out, sorry to tell you that we couldn’t cancel and refund it during the transit. If you still want a refund, we will refund you after we receive the parcel you returned.
2. About the size issue, please confirm your parameters and select the size carefully. If the size does not fit you, and you want to return for a refund, please E-mail us to get further instructions. Any refund will be issued after the return parcel is received in our warehouse or by our representative.
3. We are unable to issue refunds for packages that are shown as delivered but not received.
4. If a package is returned for destruction due to incorrect address/unclaimed, our only responsibility is to resend the package. And the customers need to afford the standard shipping cost. (USD $10 ~ USD $15 Per Piece)
Other return reason: personal preference, "bad quality & not the same with web" that are not achieve your expectations (PS: In general, the material and details of the product were shown on our product page. Please pay attention to it before making the order.) If you want to return due to the above reason, we need to charge a 10% restocking fee for non-quality issues.
* Any return, please contact us to get further information. Please do not send your return to the address on your package. That is not our return address! We are not responsible for any returned parcel that was delivered to the wrong address.
* It's important to note that shipping costs are not covered by SCTAO when sent back, and we are unable to provide shipping labels.
❤ EXCHANGE:
And here are two ways you can choose:
The first: you can make a new order of a new size, and we will refund you the wrong-size item after we receive the parcel you return.
The second: we will reship you a new size dress after we receive the parcel.
* Please E-mail us and tell us which item you want to exchange and which size you want to exchange. Also tell us which way you prefer.
DAMAGED & INCORRECT:
If a defective/incorrect item is received, our only responsibility is to replace the item with a new/correct one. (If you don't need us to reship your item(s), we can also provide a coupon of the same value.) Please email us the pictures and tell us which item it is. The more detailed the above information, the faster we will deal with your after-sales problems.
* Quality problem includes broken-hole, UN-sew, and damaged segments.
* Non-quality problem includes kink mark, press marks, little threads, and wrong size selection.
Note:
- The following items cannot be returned or exchanged: bodysuits, sexy lingerie, swimwear, jewelry, and underwear.
2. Most of our bandage dresses are mini dresses, the length is above the knee, and it's basic design concept to show out lady’s sexy feel. No dress is return or exchange for too short reason.
3. We don't cover the lost or stolen parcel by post service or by DHL, which is authorized by receiver to leave at the front door. Please offer a correct shipping address and don't use a P.O. Box address. Make sure you can accept the post service.
4. Any refund will be issued after the return parcel received in our warehouse or by our representative.
5. Any products must be returned in original condition. There will be a 50% charge if it comes with perfume, lipstick, or damage(return reason is not for damage).
Written by SCTAO Support